Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Response Warranty

  • Each ticket that you post to the client assistance Department will be responded to in up to one hour. All normal issues shall be answered right away. Nevertheless, if the assistance request you have submitted requires assistance from a competent administrator, we are going to address the ticket to him and will let you know about the postponement.

  • Top quality support service
  • Expert Technical Assist Service

  • We will be on–line for you 24x7 to provide you with information and tech support and to aid you with any issue that you may stumble upon while you are maintaining your virtual server. We’ll assist you with all pre–configured programs, including your OS, server admin panel (with regards to the VPS type) and the Hosting Control Panel created 100% by our company.

  • Intuitive help center
  • An Educational Help Zone

  • Each part of the Hosting Control Panel that is provided for free with your VPS has an included knowledge base. One can find a range of extensive how to articles and reviews and a group of step by step video guides that present all the standard site managing duties. You can easy–access them by clicking the Help or Video buttons in the right part of each Control Panel section.