Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • In the Hosting Control Panel you’ll find an exhaustive Help Center section offering lots of how–to articles and frequently asked questions. They are answered by our support team of capable technicians. Just type in your question and our smart system will return the best possible answer.

  • Top quality support service
  • Educational Video Clips

  • For those who wish to learn how to tackle a commonly experienced issue by watching an instructional video, we have added a selection of video tutorials to our Hosting Control Panel. All the how–to videos are brief and easy to understand. They offer visual demonstrations of different web site administration operations.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 support service with a one–hour response time guarantee. A group of professional technicians will be online for you to attend to all the enquiries that you might have. During off–peak times, a response will be supplied within just 20 minutes.