Tech Support Channels
A One–Hour Ticket Response Time Guarantee
All your assistance requests will be responded to within maximum 60 minutes after the trouble ticket or e–mail has been received. If your issue requires additional assistance from a system administrator, we’ll forward the ticket or the email to the person on duty, right away then leave a comment to let you know that more time will be required for discovering a solution. Furthermore if you order the Administration Services package, any of the server management tasks included there will be performed whenever you wish.
A Top–Notch Client Support Service
Our tech support team will be available to you 24x7 should you need help while working with the Hosting Control Panel or with any of the applications that we pre–install for you on the dedicated web hosting server. Furthermore if you require assistance tackling the everyday admin tasks on your dedicated hosting server, you can take a look at the Administration Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etcetera.
An Easy–to–Navigate Help Section
Every Linux dedicated hosting server is fitted out with our free Hosting Control Panel, which features an elaborate knowledgebase and a group of step–by–step video tutorials. Whenever you need help working with the Hosting Control Panel, just press the Help or Videos buttons in the top right corner.