24/7 Customer Support in Shared Hosting
The customer and technical support services for all of our shared hosting packages are twenty-four-seven, thus you can forget all about waiting for a few days to receive assistance. If you are not our client yet, you can give us a call, chat with a representative or send an e-mail message. In case you currently have an account, you're able to open a support ticket in addition to the other three methods of contact. You're able to choose the most suitable way to contact us depending on where you are or what equipment you use. We are able to assist you for almost any hosting-related query that you have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we supply come with 24/7 customer and tech support, therefore regardless of what problem you have, you will be able to get in touch with us and we'll help you without delay. Our guaranteed answer time for each e-mail or ticket that you open from your Hepsia hosting Control Panel is just one hour; the actual response time hardly ever exceeds 20 min. We also provide phone support with multiple local numbers globally plus a live chat, which means that you will be able to contact us and get more details about our solutions even if you don't have an account yet. We can assist you with any kind of question or an issue you may have - payment methods, plan specifications, e-mail setup, web hosting account settings, and so on. If you use our services, you won't ever experience an issue where you need to wait for a day or two to get an issue resolved like you may need to do with various other companies.
24/7 Customer Support in VPS
In case you've got a Virtual Private Server through our company, you can contact us 24/7 for any server-related issue or fordifferent problems or questions associated with the pre-installed software your server is equipped with. If you haven't purchased your virtual private server plan yet, you'll be able to find out more about our solutions by giving us a call or by using our live chat service. For more tech problems, you'll be able to send an e-mail message or open a ticket from your billing Control Panel and you will receive assistance within no more than one hour regardless of the time of the day, even on weekends and holidays. The actual response time usually doesn't extend past 30 mins. If you need assistance for third-party software, you are able to use the Managed Services upgrade which you can include to each and every VPS package and our admins will help you with any set up or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we provide include 24/7 support through different methods of communication and with a one-hour max reply time warranty. If you want to find out more about the plans or you have various billing or general questions, you are able to phone one of the local numbers we have globally or you may use our live chat service and talk to a live representative. For solely technical problems that require some help from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email message, as these channels are more appropriate to track a particular matter. The answer time for them rarely is more than 30 minutes, so you can forget about waiting for a full day to get help. The support service is available for any server-related matters, including the pre-installed software. In the event that you want assistance for third-party apps, you can consider ordering the Managed Services upgrade that we provide with all of the plans.